Privacy Policy

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This Privacy Policy outlines our commitment to protecting the privacy of personal information provided to us or collected by us, either offline or online, including through our website and mobile application.

In this Privacy Policy, 'we', 'us', or 'our' refers to Custom Window Covers, ABN 96 17 686 365.

We may collect various types of personal information, including:

• Your name
• Your contact details (email address, mailing address, street address, telephone number)
• Your age and/or date of birth
• Your credit card details
• Your demographic information (such as postcode)
• Your preferences and/or opinions
• Information from customer surveys
• Details of products and services provided to you or enquired about, and our response
• Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, browsing behavior
• Information about your access and use of our Site, including through the use of cookies, communication with our Site, type of browser, operating system, and domain name of your Internet service provider
• Additional personal information provided directly or indirectly through the use of our Site, associated applications, social media platforms, and/or accounts from which you permit us to collect information
• Any other personal information provided by you or a third party

We may collect this information directly from you or from third parties.

We may collect, hold, use, and disclose personal information for the following purposes:

• To enable you to access and use our Site, associated applications, and social media platforms
• To contact and communicate with you
• For internal record-keeping and administrative purposes
• For analytics, market research, and business development, including to operate and improve our Site, associated applications, and social media platforms
• To run competitions and offer additional benefits to you
• For advertising and marketing, including sending you promotional information about our products and services, as well as information about third parties that may interest you
• To comply with our legal obligations and resolve any disputes
• To consider your employment application
  

We may disclose personal information to:

• Third-party service providers for services including IT, data storage, web hosting, server providers, debt collectors, maintenance, problem-solving, marketing, advertising, professional advisors, and payment system operators
• Our employees, contractors, and/or related entities
• Our existing or potential agents or business partners
• Sponsors or promoters of any competition we run
• Parties to whom our business or assets (or any part of them) are transferred
• Courts, tribunals, and regulatory authorities if you fail to pay for goods or services provided to you
• Courts, tribunals, regulatory authorities, and law enforcement officers as required by law or in connection with legal proceedings or to establish, exercise, or defend our legal rights
• Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you, including those located or that store data outside of Australia
• Third parties for data collection and processing, such as Google Analytics

We may store personal information overseas. Where we disclose your personal information to third parties, these parties may store, transfer, or access personal information outside of Australia. Unless we receive your consent, we will only disclose personal information to countries with laws protecting personal information similarly to the Australian Privacy Principles, or ensure overseas recipients protect it in accordance with these principles.

Choice and Consent: By providing personal information, you consent to our collection, use, and disclosure in accordance with this Privacy Policy. You can choose not to provide personal information, but it may affect your use of our Site and services.

Information from Third Parties: If we receive your personal information from a third party, we will protect it as outlined in this Policy. If you provide personal information about someone else, you must have their consent.

Restrict: You may restrict our collection or use of your personal information. To change your preferences for direct marketing, contact us using the details below.

info@customwindowcovers.com.au

Access: You may request details of the personal information we hold about you. An administrative fee may apply. We may refuse access under certain conditions as per the Privacy Act 1988.

Correction: If you believe any information we hold is inaccurate or outdated, please contact us, and we will take reasonable steps to correct it.

Complaints: If you believe we have breached the Australian Privacy Principles, contact us with full details of the alleged breach. We will investigate and respond in writing.

Unsubscribe: To unsubscribe from our email database or opt-out of communications, contact us or use the opt-out facilities in the communication.

We are committed to ensuring the security of personal information. We have physical, electronic, and managerial procedures in place to safeguard information. However, we cannot guarantee the security of transmitted information, and you transmit it at your own risk.

We may use cookies and web beacons on our Site to store preferences and track behavior. Cookies do not reveal personal information unless you provide it, linking it to the cookie data.

Our Site may link to other websites, which we do not control. These websites are not governed by this Privacy Policy.

We may vary this Privacy Policy by publishing the amended version on our Site. Check regularly for updates.

For questions or notices, contact us at: Custom Window Covers ABN 96 17 686 365 Email: info@customwindowcovers.com.au